General Terms and Conditions (GTC) for End Customers

These GTC regulate the contractual relationship between mallorca-renting.com (hereinafter 'Platform') and natural persons who book services via the Platform (hereinafter 'Customer'). Service providers (e.g. landlords of vehicles, accommodation or activities) are not contracting parties of the Customer with regard to the Platform; the contracting party is exclusively the respective provider of the booked service.

By sending the booking request, the Customer submits a binding offer to conclude a service contract with the respective Provider. The contract is only concluded when the Provider confirms the order. The Platform forwards the confirmation and any further information to the Customer.

Services are presented in the respective product description; prices stated there are final prices including taxes shown on the Platform. Additional costs, e.g. local taxes or additional costs of the Provider, may be charged separately. Any commissions or service fees of the Platform are shown separately.

Payments can be made either directly to the Provider or, if activated, via the Platform. If payment via the Platform applies, the amount is billed according to the payment method shown for the product. The Platform uses third parties for payment processing; it assumes no liability as a payment service provider.

Cancellations must generally be made in writing. For cancellation conditions, the respective regulation of the Provider applies if stated in the product; otherwise the conditions published on the Platform apply. Refunds are made in accordance with these conditions and legal regulations.

The Customer undertakes to use the booked service on time and in accordance with the Provider's specifications. In case of violations of the Provider's terms of use (e.g. age requirements, license requirements), the Provider may terminate the contract.

The Customer must provide truthful information (e.g. name, contact address). For services that require legal requirements (e.g. driving license), the Customer is responsible for fulfilling them.

The Platform merely mediates between Customer and Provider and assumes no warranty for the performance, quality, safety or legality of the offers. The Platform is liable only for intent or gross negligence in accordance with statutory provisions. The Provider is solely responsible for damages arising from the contractual relationship between Customer and Provider.

The processing of personal data takes place in accordance with the Platform's data protection regulations. Data is only transmitted to Providers if this is necessary for contract fulfillment. Further information on data protection is available in the Platform's Privacy Policy.

Contract language is German or English. Electronic communication (email) is admissible.

Unforeseeable events (e.g. natural disasters, legal bans) can lead to the impossibility of performance; any refunds are based on the applicable legal and contractual provisions.

Should individual provisions of these GTC be ineffective or become so, the effectiveness of the remaining provisions remains unaffected. Spanish law applies. Place of jurisdiction is, as far as admissible, Palma de Mallorca.